Benefits Access Centers (BAC)

This is a map and list of HRA Benefits Access Center (BAC) locations.

Benefits Access Centers

Bronx

Brooklyn

Manhattan

Queens

Staten Island

Bronx

HRA Benefits Access Center Crotona
Address: 1910 Monterey Avenue, Bronx, NY 10457
Phone: 929-252-7310 | 929-252-7311
Fax: 917-639-2474 | HDU Fax: 718-901-0264
Monday – Friday 8:30am to 5:00pm

Brooklyn

HRA Benefits Access Center Bushwick
Address: 2 GeorgeStreet, Brooklyn, NY 11206
Phone: 212-331-4289 | 212-331-4280
Fax: 917-639-2487 | HDU Fax: 718-963-4284
Monday – Friday 8:30am to 5:00p

HRA Benefits Access Center Clinton Hill
Address: 495 Clermont Ave, Brooklyn NY 11238
Phone: 929-221-2809 | 929-221-1568
Fax: 917-639-2511 | HDU Fax: 718-639-7705
Monday – Friday 8:30am to 5:00p

HRA Benefits Access Center Coney Island
Address: 1912 Mermaid Avenue, Brooklyn, NY 11224
Phone: 718-333-3100
Fax: 917-639-2515 | HDU Fax: 917-639-2516
Monday – Friday 8:30am to 5:00pm

HRA Benefits Access Center Boerum Hill
Address: 275 Bergen Street, Brooklyn, NY 11217
Phone: 718-636-2495 | 929-221-0565
Fax: 917-639-2490 | HDU Fax: 718-636-2358
Monday – Friday 8:30am to 5:00pm

Manhattan

HRA Benefits Access Center Dyckman
Address: 4055 10th Avenue, New York, NY 10034
Phone: 212-331-5110 | 212-331-5109
Fax: 917-639-2497 | HDU Fax: 917-639-2503
Monday – Friday 8:30am to 5:00pm

HRA Benefits Access Center East End
Address: 2322 Third Avenue, New York, NY 10035
Phone: 212-274-4951
Fax: 917-639-2502 | HDU Fax: 917-639-2503
Monday – Friday 8:30am to 5:00pm

HRA Benefits Access Center St. Nicholas
Address: 132 W. 125th Street, New York, NY 10027
Phone: 212-274-5162
Fax: 917-639-2499 | HDU Fax: 917-639-2500
Monday – Friday 8:30am to 5:00pm

HRA Benefits Access Center Lower Manhattan
Address: 109 E. 16th Street, New York, NY 10003
Phone: 212-835-8300
Fax: 917-639-2505 | HDU Fax: 917-639-2506
Monday – Friday 8:30am to 5:00pm

Queens

HRA Benefits Access Center Jamaica
Address:165-08 88th Avenue, Queens, NY 11432
Phone: 718-523-2146 | 718-883-8250
Fax: 917-639-2477 | HDU Fax: 917-639-2478
Monday – Friday 8:30am to 5:00pm

HRA Benefits Access Center Queens
Address: 32-20 Northern Blvd, 4th Floor, Queens 11101
Phone: 718-784-5919 | 718-784-6043
Fax: 917-639-2493 | HDU FAX: 917-639-1120
Monday – Friday 8:30am to 5:00pm

HRA Benefits Access Center Rockaway
Address: 219 Beach 59th Street, Queens, NY 11692
Phone: 718-637-2144 | 718-637-2140
Fax: 917-639-2521 | HDU Fax: 917-639-2522
Monday – Friday 8:30am to 5:00pm

Staten Island

HRA Benefits Access Center Richmond
Address: 201 Bay Street, Staten Island, NY 10301
Phone: 929-221-7915 | 929-221-7909
Fax: 917-639-2519 | HDU Fax: 917-639-1109
Center Hours: Monday – Friday 8:30am to 5:00pm

Specialized Application & Service Centers

Union Square Service Center:
Address: 109 E. 16th Street, New York, NY 10003
Phone: 929-252-5580 | 929-252-5520
Fax: 917-639-2527 | HDU Fax: 917-639-2529
Monday – Friday 8:30am to 5:00pm
Primarily serves individuals identified as having significant barriers to employment and needing specialized services.

Michael J. Handy Veterans' Service Center
Address: 25 Chapel Street, 6th Fl., Room 606, Brooklyn, NY 11201
Phone: 718-222-2430
Fax: 917-639-2517 | HDU Fax: 917-639-2518
Monday – Friday 8:30am to 5:00pm
Primarily services cash assistance cases in which at least one household member is a Veteran.

Over-The-Counter (OTC) Site
227 Schermerhorn St., Brooklyn, NY 11201
Monday – Friday 8:30am to 5:00pm
Primarily administers permanent replacement EBT cards.

Refugee and Immigrant Service Center:
Address: 32-20 Northern Boulevard, 5th Floor, Long Island City NY 11101
Phone: 929-221-4902
Fax: 917-639-2484 | HDU FAX: 917-639-2485
Monday – Friday 8:30am to 5:00pm

Residential Treatment Service Center:
Address: 109 E. 16th Street, New York, NY 10003
Phone: 929-252-5910
Fax: 917-639-2525
Monday – Friday 8:30am to 5:00pm
Primarily serves individuals currently residing in a residential treatment facility.

Special Project Center:
Address: 109 E 16th Street NY, NY 10003-6th Floor
Phone: 929-252-5775 | 929-252-5742
Primarily serves ACS youth that have been referred.

Transportation Unit:
Address: 25 Chapel Street, 6th Fl., Brooklyn, NY 11201
Phone: 718-473-8310

Family Services Call Centers

Family Services Call Center, Bronx Satellite:
Address: 847 Barretto Street, Bronx, NY 10474
Phone: 929-252-4269 | 718-883-8296
Fax: 718-617-4253
Monday – Friday 8:30am to 5:00pm
*Primarily handles face to face recertifications and emergency walk-in activities for the Family Call Center's active child only cases whose payees are not in receipt of cash assistance.

Family Services Call Center, Brooklyn Satellite:
Address: 404 Pine Street, 3rd Fl., Brooklyn, NY 11208
Phone: 929-221-8267 | 718-883-8296
Fax: 718-827-6978
Monday – Friday 8:30am to 5:00pm
*Primarily handles face to face recertifications and emergency walk-in activities for the Family Call Center's active child only cases whose payees are not in receipt of cash assistance.

Family Services Call Center, Manhattan Satellite:
Address: 132 W. 125th Street, New York, NY 10027
Phone: 212-666-7566 | 718-883-8296
Fax: 212-666-3428
Monday – Friday 8:30am to 5:00pm
*Primarily handles face to face recertifications and emergency walk-in activities for the Family Call Center’s active child only cases whose payees are not in receipt of cash assistance.

Family Services Call Center, Queens Satellite:
Address: 32-20 Northern Boulevard, Queens, NY 11101
Phone: 718-752-3937 | 718-883-8296
Fax: 718-784-6119
Monday – Friday 8:30am to 5:00pm
*Primarily handles face to face recertifications and emergency walk-in activities for the Family Call Center's active child only cases whose payees are not in receipt of cash assistance.

Family Service Call Center:
Address:165-08 88th Avenue 5th Fl., Queens, NY 11432
Phone: 718-752-3937 | 718-883-8296
Fax: 718-883-8233 | 718-883-8195 | HDU Fax: 917-639-2536
Monday – Friday 8:30am to 5:00pm
*Primarily a mail and phone operation servicing active child only cases whose payees are not in receipt of cash assistance.

Benefits Access Centers (BAC) - HRA (2024)

FAQs

What is the HRA benefit in NYC? ›

HRA provides New Yorkers with a variety of critical services to make ends meet, including, but not limited to, food and cash assistance, emergency rental assistance, services for individuals with disabilities or those living HIV/AIDS, and emergency shelter for survivors of domestic violence.

Get More Info Here ›

How do I get help from HRA NYC? ›

Call the Human Resources Administration (HRA) information line at 718-557-1399. For SCRIE/DRIE: Call 3-1-1. For Medicaid Renewal: Call the HRA Medicaid Helpline at 888-692-6116.

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How do I complain about HRA in NYC? ›

If you have a problem with your service or would like to report instances of discrimination, harassment, including sexual harassment, or retaliation or threats for reporting an incident, you can file a complaint with DSS-HRA-DHS by calling the DSS OneNumber at 718-557-1399 or emailing ConstituentAffairs@dss.nyc.gov.

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What is the phone number for HRA interview NYC? ›

Call us for your Interview at 718-SNAP-NOW (718-762-7669) Monday – Friday 8:30 AM – 5:00 PM, except holidays. Free interpretation services are available. Call Infoline for more document return options.

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How much does NYC HRA pay for rent? ›

household's monthly adusted income is $1,000 per month and the rent for your one-bedroom apartment is $1,425 (the maximum rent), HRA will calculate 30% of your income or $300 as your household's contribution to the rent. HRA HOME TBRA will pay your landlord $1,125 (the $1,425 rent minus your $300 share of rent).

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Who benefits from an HRA? ›

An HRA, often mistakenly called a health reimbursem*nt account, isn't health insurance. An HRA is an employer-funded, IRS-approved, and tax-free health benefit employers use to reimburse employees for qualified medical, dental, or vision expenses.

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What is the $420 food benefit card in NYC? ›

The $420 represents the value of free school meals your child would have gotten if schools hadn't shut down during the pandemic. So, it's like a refund for all those missed mystery meats and questionable pizza days.

Keep Reading ›

How many times a month do you get cash assistance in NY? ›

Cash Assistance Benefits. FA and SNA provide a cash benefit twice per month that can be used for food, utilities and housing expenses. If you are eligible for FA, you can only receive benefits for a lifetime total of five years (60 months).

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Who qualifies for cash assistance in NYC? ›

To be eligible for New York Temporary Assistance, you must be a resident of New York, and a U.S. citizen, legal alien or qualified alien. You must be unemployed or underemployed and have low or very low income.

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Who is in charge of NYC HRA? ›

Molly Wasow Park

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What does HRA mean in NYC? ›

The Human Resources Administration (HRA) is dedicated to fighting poverty and income inequality by providing New Yorkers in need with essential benefits such as Food Assistance and Emergency Rental Assistance.

See Details ›

How to get EBT card in NYC? ›

In order to apply for SNAP, you need to file an electronic or paper application with your local county Department of Social Services, or, if you live in one of the five boroughs of New York City, with your local SNAP Center.

Find Out More ›

What is the best time to call for HRA? ›

Some Helpful Hints:

The best time to call for your interview is Thursday afternoon or Friday afternoon. ...
The call center is busiest on Monday mornings and Tuesday mornings. ...
When wait times are long, you may be given the option to leave your phone number and then to receive a call back without losing your place on line.

More items...

Benefits Access Centers (BAC) - HRA (2024)

Bronx

Brooklyn

Manhattan

Queens

Staten Island

Specialized Application & Service Centers

Family Services Call Centers

FAQs

What is the HRA benefit in NYC? ›

What does HRA mean in NYC? ›