Director of Policy and Performance Management (2024)

Director of Policy and Performance Management - Remote

About NRHA

Founded in 1940, the Norfolk Redevelopment and Housing Authority (NRHA) provides low-income families in Norfolk, Virginia with safe and well-maintained housing. It also plans and administers large-scale residential redevelopment programs within Norfolk.

NRHA is an award-winning public housing authority that has been exceptionally effective in obtaining private investment partners to fund new neighborhoods; improving low-income public housing; planning and building mixed-income communities; and offering programs that support residents receiving rental assistance on their path to self-sufficiency. NRHA aims to create and apply meaningful housing and neighborhood development programs to serve all residents of Norfolk, Virginia. NRHA looks for people who want to work in a challenging and progressive environment and make a positive difference in the community.

Summary

Reporting directly to the Chief of Compliance and Performance Management Officer, this position will serve under the Chief of Compliance and Performance Management, this management position will oversee agency performance metrics, annual plan, ACOP, Admin Plan, policy and procedures. This is analytical and project management work overseeing the development, establishment, and enforcement of quality assurance standards, policy and procedural analysis, development, and enforcement. Incumbent performs the most complex work in managing policy and programmatic performance and quality control activities including: directing research and development in support of Public Housing and Housing Choice Voucher Program regulations and initiatives, proposed projects, and systems requirements; developing and establishing quality assurance standards; Key Performance Indicators; and measures for programs or services. Work is performed under the general administrative direction of a management official, while exercising a high degree of independence and is reviewed through conference, reports, and the effectiveness with which departmental objectives are met.

Essential Functions

Performs complex senior level assignments in programmatic areas.May lead a group of subordinate personnel engaged in collecting and analyzing socio-economic and other pertinent data relative to local, state, or federal community development related programs.Assist in the preparation of budgets for the assigned program.Prepares applications for housing progress and other related activity.Coordinates/prepares special project reports as required by grant agencies or other federal agencies.Participates in the review of regulations and rules to ensure local, state and/or federal programs are being operated in compliance and recommends changes as appropriate.Serves as liaison between the assigned division/department and other agencies.Represents the department/division at meetings.May be required to use automated equipment in conjunction with assigned duties and responsibilities.Willingly and cooperatively performs tasks and duties which may not be specifically listed in the class specification or position description, but which are within the general occupational category and responsibility level typically associated with the employee's class of work.Develops and establishes quality assurance measures and standards for use in the organization, such as benchmarking and metric criteria policies, metric measurement procedures, and documents associated with maintaining a service or product to a given set of requirements.

Education and Experience

Master’s degree in public administration, Social Work, Social Services, Organization/Industrial Psychology, or related field, plus; two (2) years of responsible community development supervisory work or an equivalent combination of education, experience, and training.

Required Knowledges, Skills, and Abilities

Considerable knowledge of information sources and research methods particularly in the fields of physical, social, and/or economic community development, as well as human group behavior.

Considerable knowledge of administrative interrelationships particular to those federal, state and local agencies which are currently funding or controlling the funding of community development programs.

Ability to work effectively with the disadvantaged or their group representatives as well as representatives of social service agencies operating related programs.

Ability to provide liaison and coordinative services between those federal, state, and local agencies.

Ability to collect and summarize, analyze and interpret a variety of socio economic and related statistical data.

Ability to describe observations, state arguments, and propose recommendations clearly, accurately, and concisely, both orally and in writing.

Ability to prepare reports requested by management.

Knowledge of and ability to interpret HUD regulations regarding Public Housing, Housing Choice Voucher Program, Fair Housing, Language Access, Informal Hearings, ROSS Program, FSS Program, NSPIRE, PHAS, SEMAP, HQS, etc.

Ability to manage programmatic compliance oversight and provide advisory services to Housing Authority divisions/organizations.

Ability to work with Housing Authority managers in writing policy and procedures for respective division programs and organizational structure.

Key Competencies

Integrity - imbue the Authority with strong ethical principles.

Superb Communication - ability to communicate expertly and clearly, both written and verbal, to a wide range of stakeholders.

Partnership and Collaboration - establish a strong network of relationships among peer leaders across other City, State and Federal agencies and government and external stakeholders.

Creative Problem Solving - develop innovative and impactful solutions that help address operation needs.

Strategy and Vision - Identify trends, project consequences, and plan accordingly.

Goal and Outcomes Oriented - demonstrated ability to make timely and sound decisions; establish priorities and successfully carry out multiple assignments, meeting critical deadlines and timeframes.

Physical Demands/Work Environment

While performing the duties of this job, the employee is frequently required to sit, talk, see, or hear. The employee is occasionally required to stand and walk. The employee must occasionally lift and/or move up to 20 pounds. Ability to demonstrate excellence in customer service.

NRHA offers a competitive compensation and benefits package. The pay offer will be determined by the candidate's work history and skill mix. NRHA's benefits package includes VRS retirement; medical, dental, and vision insurance; life insurance; short- and long-term disability insurance; tuition reimbursem*nt options; public service loan forgiveness; and much more!

This position qualifies for a $5,000 new hire payment, delivered in two installments. Remote work is available per NRHA's flexible work arrangements policy.

Those candidates who are selected for interview will be contacted directly by telephone. All other candidates will receive an email communication after the position is filled.

Want to help others? NRHA is looking for you!

The Norfolk Redevelopment and Housing Authority is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, the Housing Authority will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective employees and incumbents to discuss potential accommodations with the employer.